FAQs

Click the “Add to Inquiry List” button on any product page to collect items, then submit your inquiry. You can also use the “Request Quote” button directly or reach us via the Contact page. Simply tell us which products interest you and your desired quantity.

We respond to all inquiries within 24 hours on business days. Our customer service team is available 24/7 for urgent requests via WhatsApp or live chat.

MOQ varies by product. Most stock items start at 10-100 pieces. Custom or OEM orders typically begin at 500-1,000 pieces. Check individual product pages for specific MOQ details, or contact us for a tailored quote.

Yes, we encourage sample orders. Samples ship within 1-3 business days, and the sample cost can be deducted from your future bulk order. Shipping costs for samples are the buyer’s responsibility.

After confirming your quotation, we’ll send a Proforma Invoice (PI). Once payment is received, production begins. We’ll keep you updated with progress reports, and ship only after final quality inspection is passed.

Absolutely. We offer full OEM and ODM services. You can customize materials, colors, sizes, packaging, and create entirely new designs. Our in-house design team and 160+ professional artisans bring your ideas to life.

Common customizations include logo engraving or laser etching, custom packaging (gift boxes, display cards, velvet pouches), color and material variations (wood, zinc alloy, stainless steel, acrylic, epoxy resin), size adjustments, custom pendant/centerpiece designs, and fully bespoke product development.

Yes, we support custom logo engraving, laser etching, and printing on products and packaging. You can also customize packaging inserts, hang tags, and gift boxes. Simply provide your logo file in AI, PSD, or high-resolution PNG format.

Custom orders typically start at 500-1,000 pieces depending on complexity. Minor modifications such as color changes or packaging updates may have lower minimums. Mold fees may apply for new designs, often waived for larger orders. Contact us with your specific requirements.

Yes, our in-house design team can help develop your concepts from sketches to finished products. We provide digital mockups and samples for approval before mass production, ensuring every detail matches your vision.

We offer express courier (DHL, FedEx, UPS — 3-7 days door-to-door), air freight (cost-effective for small-to-medium orders, 5-10 days), and sea freight (most economical for bulk shipments, 25-40 days). We’ll recommend the best option based on your order size and timeline.

Total lead time = production + shipping. Production takes 7-30 days depending on order complexity. Express shipping adds 3-7 days, air freight 5-10 days, sea freight 25-40 days. We’ll provide an estimated timeline with your quotation.

We ship worldwide to over 70 countries across Europe, North America, South America, Asia, Africa, and Oceania. Contact us with your country and we’ll confirm availability along with estimated shipping costs and transit time.

All products are carefully packed with protective materials — individual poly bags, bubble wrap, and reinforced outer cartons. We verify packaging integrity before dispatch. For high-value orders, we recommend purchasing shipping insurance for full coverage.

Yes, once your order ships, we’ll email you the tracking number and carrier details. You can monitor your shipment in real-time on the carrier’s website or contact us anytime for a status update.

We accept T/T (bank wire transfer), PayPal, Western Union, and Trade Assurance. For new customers, PayPal or Trade Assurance is recommended for secure transactions. Established clients often use T/T: 30% deposit, 70% before shipment.

Yes, we offer tiered quantity-based pricing — the more you order, the lower the unit price. Bulk price tiers are displayed on each product page. For extra-large volume orders, contact us directly for special pricing.

Contact us within 7 days of delivery with clear photos of damaged items and outer packaging. We’ll arrange free replacements or a refund for affected items based on your preference. Your satisfaction is our priority.

Absolutely. Every product undergoes strict quality inspection — materials, craftsmanship, finish, and functionality. Items failing our standards are rejected and remade. We source from reputable suppliers and stand behind every item we ship.

Defective or mis-specified products: free replacement or full refund. Non-quality returns: accepted within 14 days, return shipping by buyer. Custom-made products: non-returnable unless defective. We handle every case fairly and promptly.